Super fast, highly reliable

Service Level Agreement (SLA) for Servers without Managed Support

We guarantee that our network, data center HVAC and power will be functioning 99.9% of the time on any given month, with the following exceptions:

• Any period prior to the problem being reported by you to our support team.
• Scheduled maintenance windows and emergency maintenance windows.
• Planned migrations.
• Server shutdown due to account suspension.
• Factors outside our control, such as force majeure events (e.g. earthquake, fire, flood, etc.), failures of our upstream providers, or your Internet Service Provider.
• Software running with your virtual servers.
• Actions of third parties, such as server compromises, denial of service attacks, and viruses.
• Violations of our Acceptable Usage Policy.
• User activity errors.

If we fail to meet the guarantee stated above you can claim for a credit of the following value:

The pro-rated rental for the downtime of the affected services, beyond the 99.9% uptime guarantee. This is capped at 100% of the monthly rental for the affected services in any one month.

Offer conditions:

• The promo code GIVEME10 is not applicable to the "2X OFFER" offer
• This offer is valid on new SSD products
• RAM and Disk space will be doubled in your control panel
• Price and specs valid for the lifetime of the product
• These offers are valid to all existing and new customers
• All offers apply to new sales from our website or from VPS control panel and are not applicable for renewals or existing services
• Hosting packages will renew automatically for 1 month
• Normal cancellation policies apply
• VPS.net reserves the right to alter or withdraw these offers at any time
• All of VPS.net standard Terms and Conditions apply